ABC11 Investigation Helps Raleigh Resident Reverse StubHub Charge
An ABC11 Troubleshooter investigation assisted a Raleigh resident in reversing a $4,200 charge from StubHub. The charge occurred after the man attempted to sell concert tickets that were ultimately untransferable.
Raleigh Durham, NC, August 6, 2026 —
A Raleigh resident has had a $4,200 charge from ticket marketplace StubHub reversed, thanks to assistance from an ABC11 Troubleshooter investigation. The significant charge stemmed from an attempt to sell concert tickets that were later found to be untransferable.
The resident, whose name was not provided, reportedly listed the concert tickets for sale on StubHub. However, the tickets could not be transferred to a buyer, leading to the substantial charge appearing on his account. Further details regarding the specific concert, the exact date of the transaction, or the buyer’s information were not immediately available.
Following the discovery of the charge, the resident sought help from the ABC11 Troubleshooter team. The investigation involved looking into the circumstances surrounding the untransferable tickets and the subsequent charge from StubHub. Specifics of the investigative process and the precise steps taken by the ABC11 Troubleshooter team to facilitate the reversal of the charge were not detailed in the provided information.
Ultimately, the investigation was successful in helping the resident to reverse the $4,200 charge. StubHub’s policies regarding untransferable tickets and the process for handling such disputes were not elaborated upon. The outcome of this case highlights potential challenges consumers may face when attempting to resell tickets through online platforms, particularly when issues of transferability arise.
Information regarding whether StubHub has a specific policy for untransferable tickets or if this situation involved unique circumstances was not provided. The financial resolution for the Raleigh resident marks the conclusion of this particular issue, with the assistance of the ABC11 Troubleshooter investigation playing a key role.
Story summarized from the original created by Diane Wilson on abc11.com, see more information here.
