Raleigh Durham, NC, August 20, 2026 —

APEX, N.C. – The town of Apex is confronting a substantial financial challenge, with approximately $6 million in overdue utility balances accumulating in the wake of a disruptive cyberattack. The incident, which occurred in July 2024, significantly impacted the town’s billing system, resulting in an unexpected increase in utility bills for numerous residents.

While the town is legally mandated to collect these outstanding debts, officials are actively investigating a range of options to support affected customers. These potential solutions include the implementation of flexible payment plans, the establishment of a dedicated utility customer assistance program, and possible revisions to existing policies. The aim of these initiatives is to enhance the fairness and efficiency of the debt collection process for residents struggling with the unexpectedly high balances.

The cyberattack’s disruption to the billing system is cited as the primary cause for the surge in overdue amounts. The full extent of the impact on individual households and the specific details of the cyberattack have not been fully detailed. Town leaders are focused on navigating the complexities of collecting the $6 million while seeking compassionate and practical avenues for their constituents.

Further details regarding the proposed payment plans, the structure of the customer assistance program, and any forthcoming policy updates are expected to be released as the town continues to assess the situation and develop its strategy for addressing the significant utility debt.



Story summarized from the original created by Jane Porter on indyweek.com, see more information here.

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