ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost & Sullivan
Spotlights ibex’s Industry-leading Growth and Culture in the Region
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WASHINGTON, Oct. 29, 2026 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, was recognized as Frost & Sullivan’s 2026 Central America and the Caribbean Customer Experience Management Services Company of the Year. This reflects ibex’s outstanding performance, innovative AI-enabled solutions, and people-first leadership philosophy across its global footprint.
The report also acknowledged ibex’s significant growth in Central America and the Caribbean over the past seven years, including revenue growth of over 150% from 2018 to 2025.
“ibex’s continued innovation, substantial growth in Central America and the Caribbean region, and its highly rated client engagements make it the clear choice for CX Company of the Year,” said Sebastian Menutti, industry director at Frost & Sullivan. “With its leadership position in deploying AI-powered solutions, including AI Agents at scale, ibex has firmly established itself as the benchmark for CX delivery and execution in this region.”
“This recognition belongs to our teams across Central America and the Caribbean who deliver exceptional experiences for our customers every day,” said Bob Dechant, CEO of ibex. “It’s a testament to our growth and confirms what we’ve always believed: the companies that will win in customer experience are those that seamlessly combine the power of AI with human connection across the end-to-end customer journey.”
Frost & Sullivan’s Company of the Year recognition is powered by its Best Practices Criteria: a rigorous analytical process that involves a detailed evaluation across two dimensions for each nominated company. ibex was measured by Visionary Innovation & Performance and Customer Impact, excelling in both categories.
“The Central America and Caribbean region is a highly competitive talent market for customer service professionals, and our award-winning culture and employee development and growth opportunities help differentiate ibex from the pack,” said David Afdahl, Chief Operating Officer at ibex. “We’re proud of our consistent growth and industry-best employee Net Promoter Score of 82 and delighted to be recognized as the CX leader in this key region.”
With growing operations in Nicaragua, Honduras, and Jamaica, ibex continues to strengthen its position as the business process outsourcing leader and employer of choice in the region. ibex was also recently ranked in the Top 10 Best Places to Work for Service Professionals in the Caribbean and Central America by Great Place to Work®, and remains committed to investing in its people, driving innovation, and creating meaningful opportunities for professional growth.
About ibex
ibex is a global leader in outsourced business services and AI-powered customer experience solutions, enabling the world’s best brands to deliver truly differentiated experiences for their customers. Leveraging a global team of more than 40,000 human CX experts – powered by the best AI technology, decades of CX innovation, and deep business insights – ibex engineers seamless, end-to-end customer journeys from AI agents to human agents at scale across retail, e-commerce, healthcare, fintech, utilities, technology, logistics, and more. Discover more at ibex.co and connect with us on LinkedIn.
Media Contact
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/99bb7ba1-0f73-4f22-af62-7e5790e4e745
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