For the first time, Chase Auto earned two #1 rankings in the JD Power 2026 U.S. Dealer Financing Satisfaction Study℠. Jaguar Land Rover Financial Group (JLRFG) ranked #1 in Captive Premium and Subaru Motors Finance (SMF) ranked #1 in Captive Mass Market, reflecting decades of strong partnership and the power of Chase Auto’s private label captive finance model that helps dealers drive business and loyalty with their customers.

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Jaguar Land Rover Financial Group ranks #1 in Captive Premium

Jaguar Land Rover Financial Group ranks #1 in Captive Premium

“We’re proud to celebrate Jaguar Land Rover Financial Group and Subaru Motors Finance for earning #1 rankings in this year’s JD Power Dealer Financing Study,” said Leslie Wims Morris, CEO of Chase Auto. “After 18 years with Jaguar Land Rover and 25 years with Subaru, these rankings demonstrate that the right partnerships, backed by the full force of JPMorganChase, deliver real results for manufacturers, dealers and consumers.”

Jaguar Land Rover Financial Group ranks highest in overall dealer satisfaction for Captive Premium with a score of 879, with #1 category rankings in 3 of 4 factors making up the overall score. JLRFG ranked #1 of 13 lenders in three key factors: funding process, credit staff relationship, and sales representative relationship.

That strong dealer experience is reinforced by the scale of the JLRFG portfolio with Chase Auto:

  • 188,000 customers

  • 69% year-to-date market share (through June)

Subaru Motors Finance ranks highest in overall dealer satisfaction for Captive Mass Market with a score of 879, with #1 category rankings in 2 of 4 factors making up the overall score. SMF ranked #1 of 13 lenders in two key factors: funding provider offerings and credit staff relationship. This marks the first year Subaru returns to the #1 spot since 2022.

The recognition reflects a 25-year partnership with Chase, now supporting a large and growing portfolio:

  • 1.16M customers

  • 77% year-to-date market share (through June)

“Dealers have choices and they choose Jaguar Land Rover Financial Group and Subaru Motors Finance because those programs make their jobs easier,” said John Thacker, President of Private Label Captive Finance. “At Chase Auto, we work side by side with our partners to do one thing: help dealers close more deals, with clear terms, consistent credit decisions, and teams that are proactive about dealer success.”

With more than 90 years in auto finance and relationships with nearly 75% of U.S. franchised dealerships, Chase Auto serves consumers, dealers, and vehicle manufacturers through an integrated platform spanning retail lending, OEM captive financing, and one of the industry’s largest floorplan lending businesses among financial institutions. It is the premier Private Label Captive Finance franchise in the auto industry, offering the most comprehensive private label capabilities of any bank or captive. Backed by an industry-leading team of auto finance professionals, Chase Auto Private Label Captive Plus℠, delivers everything expected from a captive partner, plus the unmatched assets, enterprise and strength of JPMorganChase. Chase Auto’s Dealer Commercial Services team supports manufacturer partners by providing lending and depository solutions to 2,000+ dealerships nationwide, including inventory financing, treasury management, direct funding to national auctions, and a floorplan insurance program through a nationally recognized provider. Backed by the full force of JPMorganChase, including cash management, payments, and private banking, Chase Auto helps partners grow their business and deliver a simpler, more consistent customer experience.

The JD Power U.S. Dealer Financing Satisfaction Study℠ measures dealer satisfaction from the automotive finance providers in retail and lease products and evaluates performance across multiple factors, including finance provider offerings, funding process, credit staff relationship, and sales representative relationship.

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading financial services firm based in the United States of America with operations worldwide, assets of $5 trillion and $375 billion in stockholders’ equity as of June 30, 2026. Chase serves more than 87 million consumers and 7.5 million small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,100 branches in 48 states and the District of Columbia, 14,500 ATMs, mobile, online and by phone. For more information, go to chase.com.

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