Raleigh Durham, NC, July 21, 2026 —

United Airlines has launched an investigation into an incident at San Francisco International Airport (SFO) involving a ticketing dispute between an agent and a passenger. The airline is looking into allegations that the agent threatened to contact U.S. Immigration and Customs Enforcement (ICE) during the altercation.

Details surrounding the ticketing dispute and the specific circumstances that led to the alleged threat have not been fully disclosed. The incident reportedly occurred at an airport ticketing counter.

A spokesperson for United Airlines confirmed the investigation and stated the company is looking into the matter. The name of the agent involved has not been provided. The passenger’s identity has also not been publicly released.

Further information regarding the timeline of the incident and any potential outcomes of the internal investigation were not immediately available.



Story summarized from the original created by web.operations@abc11mail.com(WTVD-TV Raleigh-Durham) on abc11.com, see more information here.

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