Rocky Mount Customers Face High Bills Amidst Double-Billing Error
Hundreds of customers in Rocky Mount, North Carolina, are facing significantly high electric bills due to a double-billing schedule malfunction. Despite the issue, which resulted in some bills reaching thousands of dollars, the city council has stated that customers are…
Raleigh Durham, NC, August 10, 2026 —
ROCKY MOUNT, NC – Hundreds of residents in Rocky Mount, North Carolina, are grappling with unexpectedly high electric bills following a malfunction in the city’s double-billing schedule. The error has led to some customer accounts showing charges in the thousands of dollars.
The exact number of customers affected and the specific timeline of the malfunction were not provided. However, the financial impact has been significant for many households, with some bills reaching unprecedented amounts due to the double-billing issue.
Despite the circumstances caused by the technical error, the Rocky Mount City Council has indicated that customers are still expected to fulfill their payment obligations. The council’s stance means that individuals who received these inflated bills must still pay them.
Details regarding the cause of the double-billing schedule malfunction were not immediately available. Information on whether any steps are being taken to rectify the error for customers or if there are any provisions for those significantly impacted by the high bills was also not provided.
This situation has left many customers in Rocky Mount facing significant financial strain as they contend with bills that do not accurately reflect their energy consumption due to the system error. The city council’s directive for payment puts the onus on the residents to resolve these unexpected charges.
Story summarized from the original created by Haylee Kennedy on www.cbs17.com, see more information here.
